Refund & Cancellation Policy

At Naviro, customer satisfaction is our priority. Please read our refund and cancellation policy carefully before placing an order.

Order Cancellation

• Orders may be cancelled within 1 hour of placement by contacting us on WhatsApp and providing your Order ID.
• After the 1-hour cancellation window, or once the order has been processed for shipping, cancellation requests may not be accepted.
• Orders that have already been shipped cannot be cancelled.

Refund Eligibility

Refunds or replacements are provided only in the following situations:

• You receive a damaged product.
• You receive an incorrect product.
• The product has a manufacturing defect.
• Your order is lost during transit.

To request a refund or replacement, please contact us within 48 hours of delivery with clear photos or videos of the issue.

Non-Refundable Cases

Refunds or cancellations will generally not be approved for:

• Change of mind.
• Ordering the wrong product.
• Ordering the wrong quantity.
• Incorrect shipping address provided by the customer.
• Minor colour differences caused by screen settings.
• Requests made after the cancellation window has expired, unless required by applicable consumer law.

Refund Process

If your refund request is approved:

• The refund will be processed to your original payment method.
• Refunds are typically completed within 5–7 business days, depending on your payment provider.

Contact Us

For cancellation, refund, or replacement requests, contact us:

📧 Email: naviro.info@gmail.com

📱 WhatsApp: +91 7906342294

🌐 Website: https://naviro.in